Terms & Conditions

These Terms & Conditions govern your use of our website and the services we provide. By accessing our site or placing an order, you confirm that you have read, understood, and agreed to these terms.

Website Use

This website is owned and operated by Slate & Palm.

We reserve the right to update, amend, or replace these Terms & Conditions at any time. Changes take effect immediately once published. Continued use of the website constitutes acceptance of the updated terms.

Eligibility

To place an order, you must:

Be at least 18 years old
Be legally capable of entering a binding agreement
Use the website for personal, non commercial purposes
Provide accurate, current, and complete information at checkout

We reserve the right to refuse or cancel any order suspected to be for resale, commercial use, or misuse of our services.

Account Registration

You may browse and place orders as a guest or register for an account.

You are responsible for maintaining the accuracy of your information and the confidentiality of your login details. Slate & Palm is not responsible for any loss arising from unauthorized account use. Please notify us immediately if you suspect unauthorized activity.

Payments

We accept:

Major credit and debit cards
Apple Pay and Google Pay
Instalment plans via approved partners such as Tabby and Tamara

Payment is required at checkout. We reserve the right to decline, cancel or hold orders where payment authorization fails is reversed or cannot be verified.

Pricing

All prices are listed in AED.

If payment is made in another currency, your bank or card provider will apply the relevant exchange rate and any associated fees.

Prices exclude delivery, installation, or service fees unless stated otherwise. Additional charges are calculated and confirmed at checkout.

Intellectual Property

All content on this website including images, text, designs, logos, and branding is the exclusive property of Slate & Palm and is protected under applicable copyright and intellectual property laws.

Any reproduction, distribution, modification, or commercial use without prior written consent is strictly prohibited.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from use of the website or purchases made will be subject to the exclusive jurisdiction of the courts of the UAE.

Disclaimer & Limitation of Liability

To the fullest extent permitted by law, Slate & Palm is not liable for:

Accidental damage, misuse, or improper handling after delivery
Indirect, incidental, or consequential losses
Delays or failures caused by events beyond our control including courier issues or force majeure

Our total liability is strictly limited to the purchase price of the item giving rise to the claim.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please refer to our Returns & Refund Policy for instructions. All claims are handled in accordance with the terms outlined in that policy.

Need Help?

For questions or assistance, contact us at
📩 support@slatepalm.com

We are happy to assist during standard customer care hours.