Returns Policy

At Slate & Palm, each piece is thoughtfully curated and in many cases, crafted specifically for you. Please read the following carefully before placing an order. By completing a purchase, you confirm that you understand and agree to the terms below.

Important Notice on Custom & Made to Order Items

All custom, bespoke and made to order items are final sale.
These items are produced specifically for your order and cannot be cancelled, returned, exchanged, or refunded under any circumstances once confirmed.

This includes:

  • Custom dimensions or finishes

  • Made to order furniture and décor

  • Items produced following drawing, sample, or material approval

Inspection on Delivery

Please inspect your item immediately upon delivery.

  • Any issues must be reported on the same day of delivery

  • If immediate inspection is not possible, you must notify us in advance so an inspection window can be agreed

  • Do not discard original packaging until the item has been fully inspected and approved

  • Returns without original packaging may be declined

Returns (Non Custom Items Only)

Only eligible, non custom items may be considered for return.

  • Return requests must be submitted within 2 days of delivery

  • Once approved, collection will be arranged within 2–3 working days

  • Items must be unused, unassembled, undamaged, and in original packaging

Non Returnable Items

The following items are strictly non returnable:

  • Custom, bespoke, or made to order items

  • Clearance or sale items

  • Assembled furniture

  • Non faulty items requested outside the return window

  • Gift cards

Cancellations

  • Orders may be cancelled within 24 hours of placement only

  • Custom and made to order items cannot be cancelled once confirmed

  • Orders scheduled earlier than standard lead times are non refundable after confirmation

Refunds

  • Refunds are processed within 2–3 working days following return inspection approval

  • Card or instalment payments will be refunded to the original payment method
    Allow 5–7 business days for funds to reflect

  • Cash on Delivery or Point of Sale payments will be issued as store credit only

Damages & Quality Issues

  • Damage must be reported within 24 hours of delivery

  • Clear photos or videos of the item and packaging are required

  • Verified manufacturing faults will be replaced or refunded at our discretion

  • Only one replacement will be offered for the same issue

  • Damage caused by misuse, incorrect installation, or handling is not covered

Wall Mounted Items (Mirrors & Wall Décor)

For damage claims, the following must be submitted within 24 hours:

  • Photos or videos of the front and back of the item

  • Clear images of the wall, hook, and screw used for installation

Claims without full documentation will be void.

Disclaimer

Slate & Palm is not responsible for:

  • Damage occurring after delivery due to handling or misuse

  • Accidental damage

  • Indirect or consequential losses beyond the product value

All claims must be supported by visual evidence. Final decisions regarding returns, refunds or replacements remain at the discretion of Slate & Palm.

Return Requests & Support

📩 Email: support@slatepalm.com