Help Center

Each product page shows an estimated delivery window, and we do our best to stick to it. Sometimes life (or couriers) happens.

If your order feels like it’s taking a little longer than expected, drop us an email at support@slatepalm.com and we’ll check in on it for you.

You’ll receive a WhatsApp message or phone call on the day of delivery to confirm timing. No tracking links, just real updates.

Heads up: some orders arrive in separate deliveries. If your rug shows up first and your mirror is still missing in action, don’t stress — it’s on the way.

Mistakes happen. If you catch it within 24 hours of ordering, we can usually update your details before it ships. Email or WhatsApp us ASAP at support@slatepalm.com with your correct address and order number.

We get it, sometimes plans change. If you need to cancel, let us know within 24 hours of placing your order. After that, your piece may already be in production or booked for dispatch.

• We pack everything with care, but on the rare occasion something arrives damaged, we’ll make it right.
• Please email us on the same day of delivery with:
• Your order number
• Clear photos of the damage and the packaging
• Once we review, we’ll sort out a replacement.

We wish we could protect your pieces forever but once an item’s in use, it’s out of our hands. Accidental damage after delivery isn’t covered by our replacement policy.

Most of our pieces are made to order and produced specifically for each customer. For this reason, custom and made to order items are final sale and cannot be returned, exchanged, or refunded unless the item is confirmed to be faulty.

Rugs in standard sizes only may be eligible for exchange within 2 days of delivery, provided they are unused, undamaged, and in their original packaging.

For full terms, conditions, and eligibility requirements, please refer to our Returns & Refunds Policy.

Sometimes, yes!

If you’re dreaming of something a little more you, email us at support@slateandpalm.com or Whatsapp on +971 58 577 5830 and we’ll let you know what’s possible.

We’re an online-first brand, which helps us keep quality high and prices fair.

That said, we’re planning a showroom soon, keep an eye on our Instagram for updates.

Yes, we’ve partnered with Tabby and Tamara so you can split your payments if that works better for you.

Of course. We’re here to make this process smooth.

Drop us a note at support@slatepalm.com and we’ll get back to you within 24 hours (UAE time).

You can also reach us on WhatsApp at +971 58 577 5830, available Monday to Saturday, 9:00 AM to 6:00 PM (UAE time).