Privacy Policy

Privacy Policy – Slate & Palm

Your privacy matters to us. At Slate & Palm, we are committed to protecting your personal information and using it responsibly, respectfully, and transparently. This Privacy Policy explains what we collect, how we use it, and your rights as a user of www.slateandpalm.com.

What We Collect

When you browse, purchase, or interact with our website, we may collect the following types of personal data:

  • Device Information: browser type, IP address, time zone, cookies

  • Order Information: name, email, phone number, billing/shipping address, payment method

  • Interaction Data: pages viewed, items added to cart or wishlist, navigation patterns

  • Marketing Preferences: if you subscribe to our newsletter or engage with promotions

How We Use Your Information

Your data helps us to:

  • Process and fulfill your orders

  • Communicate order updates or respond to support requests

  • Customize your experience and recommend relevant products

  • Comply with legal and tax obligations

  • Prevent fraud and ensure secure transactions

  • Deliver non-sensitive targeted ads via trusted platforms (like Google/Facebook)

How We Keep Your Data Safe

We take data security seriously and use the following measures:

  • SSL encryption on all pages and during checkout

  • Secure payment gateways (we never store full card details)

  • PCI DSS–compliant systems

  • Restricted server access and user-level permissions

  • Manual review of any suspicious or flagged transactions

Your role: Please keep your login details private and always browse on secure devices.

Sharing Your Information

We only share your information with:

  • Payment processors and logistics partners to complete your order

  • Third-party marketing platforms (like Facebook, Google) for analytics and ads — but only non-identifiable data

  • Legal or regulatory bodies, if required by law

We do not sell your personal data to third parties. Ever.

Cookies & Browsing Data

We use cookies to:

  • Save your preferences (e.g., currency, cart items)

  • Improve website speed and performance

  • Show you personalized product recommendations

  • Monitor ad effectiveness and reduce ad fatigue

You can manage cookies through your browser settings at any time.

Data Retention

We retain your account and order information unless you request deletion. This allows us to:

  • Offer personalized support

  • Maintain your order history

  • Comply with financial and legal regulations

International Transfers & Third Parties

If your data is ever shared with partners outside the UAE, we ensure:

  • Equivalent levels of data protection

  • Confidentiality agreements in place

  • That your data remains secure at all times

Questions or Requests?

To access, correct, or delete your personal information, please contact:
support@slateandpalm.com